FAQs

We currently only ship to the United States and all of its territories and Canada.

Most orders ship via First Class priority Mail or Priority Mail. At times orders can be upgraded to 2nd Day Air UPS based on availability and the order's destination address. 

Please allow 2 - 3 Days for your order to ship once your order is placed.

Unfortunately we're unable to ship to PO box or army post addresses. We apologise for any inconvenience.

Orders ship from the Los Angeles, CA area.  USPS can can take anywhere from 3 to 7 business days for an orders to arrive within the lower 48 states, 5-10 business days for Alaska and Hawaii and other territories  but due to Covid-19 restrictions, travel times may take longer. All customers will be provided with a tracking number that can be used to track your package.

Once USPS or UPS has received your order, it's up to them to deliver the package on time. Please note delays can be caused by anything including incomplete address information and national disaster/state emergency orders both in your area and along the order's travel route.       

If you have not received your parcel within the estimated time frame please email us at warriorcatsuk@eventmerch.com

You have 28 days from receiving your product to tell us if you wish to return it for a full refund. To return an item, please enclose the packing slip in with your purchase and clearly mark the reason for your return. Simply return your parcel to the post office making sure to get a proof of postage. If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. If the item has a tag attached, please ensure this has not been removed. Another item cannot be substituted in place of a damaged or defective item. (Please see Returns Policy for more info)

Currently we do not process exchanges. If you'd like to exchange your item, please follow our return policy to return your item for a refund and place a new order for the item you would like. We currently process returns this way for two reasons...

1) Placing a new order will allow for you to receive your exchange item quicker

2) Our inventory changes so rapidly that by the time we receive your return and then process the exchange, the item or size you have selected may already be sold out. By placing a new order as your exchange, you can insure that you receive the item you originally intended to order.        

Because we don't process exchanges, receiving your replacement item is dependent on how quickly you place your new order and the shipping method you have selected. Once an item has been returned and received, it can take up to 7 business days to process your return on our end. Once the return has been processed, you will receive an email confirming the refund. Please allow up to 7-14 business days for your credit card to reflect the refund. If you have not seen a refund after you have received a confirmation from us by your next billing cycle, please contact your credit card company.     

If your product is faulty, please email us at shop-us@shopwarriorcats.com with a photo of the faulty product. Depending on the item, our customer service team will instruct you on what to do with the item you have and will confirm replacement

The figures are made from the same hard rubberised PVC material as the original Warrior Cat Mini Figures.

No, they do not need to be put in a kiln, they are not porcelain.

Fans who painted the examples for our social media used Acrylic paints and Water based paint market pens.

We currently offer pre-orders on selected products only. Sign up to our newsletter to be kept up to date with new products and pre-orders.

Please note that if you order other products alongside your pre-order, the order will be shipped to you as a whole once the pre-ordered product is available. 

If the product you wish to purchase is out of stock, please click on the 'Email Me When Back in Stock' button to be kept up to date when available again.

Unfortunately you cannot add items to your order once you have checked out. You will have to place another order for your additional items.

We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at shop-us@shopwarriorcats.com

Please note we cannot cancel your order if it has already been shipped. 

We may be able to change your delivery address if it has not already been sent out. If you would like to change this please send us an email ASAP at shop-us@shopwarriorcats.com.

Please note we cannot cancel your order if it has already been sent.

Currently we do not sell gift cards, however this is something we are working on.

At the checkout, above your subtotal is a box in which you can enter any discount codes.

If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired.

If checked and the code is still not working, please contact us on shop-us@shopwarriorcats.com